Anti CRM example
July 15, 2008 15:11 by menno

If you're reading this blog on a regular basis you will remember one of my recent posts about my dentist being a example of great CRM. Today I was surfing the interwebz and bumped into this story about a guy that wants his coffee a certain way. Especially in America, the customer is always King and you can get pretty much anything the way you like it, no questions asked.

Read how Jeff Simmerson got dissed while and after ordering his favorite cup of coffee at Murky Coffee in Arlington. (Caution: Strong language)

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July 15. 2008 19:47

Eric

What an entertaining story. If the CSR had just said "We don't serve espresso over ice, but we do offer something that I know you will agree tastes a LOT better, give it a shot, and if I am wrong we will make give you what you asked for." the whole thing could be avoided. And the owner's response?! Wow.

Eric us

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October 6. 2008 09:25